Reginald Lowe, owner of Apex Residential Solutions in Atlanta, Georgia, shares how being laid off opened the door to an unexpected journey in the HVAC industry. What began as an opportunity to support himself quickly grew into a thriving business built on customer service, persistence, and adaptability. Reginald opens up about the challenges of finding quality help, why building a strong customer base is crucial, and how hiring salespeople transformed his company’s growth. In this episode of SWIVL SESSIONS, dives into the role of business knowledge in scaling an HVAC company, reflects on the impact of AI on the trades, and outlines his vision for Apex’s future, emphasizing just how passion and commitment are essential to entrepreneurship.